Privacy policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and your choices.
Information We Collect
When you visit or buy from The Billie Shop, we may collect:
- Information you give us: name, email, shipping and billing address, phone number, and payment details (processed securely by our payment providers — we do not store full card numbers).
- Information collected automatically: IP address, browser type, device information, pages viewed, and similar data gathered through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders
- Communicate about orders, support requests, and account matters
- Prevent fraud and keep the Site secure
- Improve our products, Site, and customer experience
- Send marketing emails where you have opted in (you can unsubscribe at any time)
How We Share Your Information
We share information only as needed to run our store, including with:
- Payment processors to handle transactions
- Shipping and fulfillment partners to deliver your order
- Analytics and marketing providers that help us operate the Site
- Authorities where required by law
We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep the Site working, remember your cart, and understand how the Site is used. You can control cookies through your browser settings, though disabling them may affect how the Site works.
Data Retention
We keep your information for as long as needed to fulfill orders, comply with legal and tax obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, email us at support@thebillieshop.us. If you serve California residents, reference CCPA rights here; if you serve EU/UK customers, reference GDPR rights and your lawful basis for processing.
Data Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Site is not intended for children under 13 (or the minimum age in your country), and we do not knowingly collect their information.
Third-Party Links
Our Site may link to other websites we don't control. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised effective date.
Contact
For any privacy question or request, email support@thebillieshop.us
