Shipping policy
Order Processing
Orders are processed within 1-3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. During sales or peak periods, processing may take a little longer.
Shipping Times
Estimated delivery times after processing:
-Domestic (US): e.g. 5–10 business days
-International: e.g. 10–20 business days
These are estimates, not guarantees. Delivery times can be affected by the carrier, customs, weather, and other factors outside our control.
Shipping Destinations
We ship worldwide.
Shipping Costs
- United States: FREE shipping on all orders.
- International (all other countries): a flat rate of $20 per order.
Shipping charges are shown at checkout before you pay.
Shipping Times
Estimated delivery times after processing:
- United States: 5–8 business days
- International: 10–20 business days
These are estimates, not guarantees. Delivery times can be affected by the carrier, customs, weather, and other factors outside our control.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking to update after you receive it.
Customs, Duties and Taxes (International Orders)
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility and are not included in the item or shipping price. We are not able to control or predict these charges.
Delays and Lost Packages
If your tracking hasn't updated in 10 business days or your package appears lost, contact us at support@thebillieshop.us and we'll help investigate with the carrier.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to a wrong address, we can reship it once you cover the additional shipping cost.
Contact
Shipping questions? Email support@thebillieshop.us
