Refund policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work.

 

Return Window

You may request a return within 30 days of receiving your order.

 

Condition of Items

To be eligible for a return, items must be:

- Unworn, unwashed, and undamaged

- In their original condition with any tags still attached

- Free of odors, stains, pet hair, or signs of use

 

We reserve the right to refuse a return if an item arrives back in unsellable condition.

 

Non-Returnable Items

The following cannot be returned or refunded:

- Items marked Final Sale or purchased at a clearance discount

- Custom, personalized, or made-to-order items

- Gift cards

- Items returned outside the return window

 

How to Start a Return

Email support@thebillieshop.us with your order number and the reason for your return. We'll respond with return instructions and the return address. Please do not send items back before contacting us — returns sent without approval may not be processed.

 

Return Shipping Costs

Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

 

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including any shipping costs, at no extra charge to you.

 

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear.

 

Exchanges

The fastest way to get a different size or color is to return your original item for a refund and place a new order. If you'd prefer a direct exchange, email us and we'll help arrange it based on availability.

 

Late or Missing Refunds

If you haven't received an approved refund, first check your bank account, then contact your card provider, as processing can take time. If you've done this and still haven't received it, email support@thebillieshop.us.

 

Contact

For any return or refund question, reach us at support@thebillieshop.us